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The Art of Complaining at Work

Topics: Business English - complaints - work-life balance


Level: B1 and above


Skills: Listening and Speaking 


Link to video: The art of complaining at work - News4JAX 


Aims:

  • To talk about complaints at work

  • To predict information before listening

  • To listen for gist and for detail

  • To develop listening decoding skills 

  • To express opinions and reactions towards the topic

  • To choose a follow-up task (speaking, writing, reading, listening)

  • To work on emergent language


Use of language, lexis & pronunciation: 

  • To use different verb tenses to talk about complaints

  • To learn / review vocabulary to talk about complaints

  • To learn / review collocations with the verb”to complain” and the noun “complaint”

  • To learn / review pronunciation of unvoiced /ʃ/ sounds

  • To work on intonation and word stress

  • To learn / review some elements of connected speech for listening: linking, elision, weak forms, etc. (optional)




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